Shipping Policy
We at DutchChems understand that when you place an order you want to receive it as quickly as possible. For that reason, we send out shipments that are ordered before 16:00 pm on work days the next or even the same day. To deliver your package we offer two main shipment methods which are PostNL and DPD. You are free to choose the shipment method you prefer the most and the pricing will depend on the method used. All shipping prices are kept as low as possible and include your local VAT if applicable.
Shipping methods and costs
Standard home shipment (PostNL, DHL and DPD)
We try to keep the shipping costs for your order as low as possible. When you place an order the lowest shipping costs will be presented to you depending on the country the shipment has to go to. Shipping costs will not increase depending on the amount you order. However, some products that are sent in ADR Limited Quantities (LQ) will increase in shipping costs when the amount exceeds a specific threshold. This is because the product then has to be sent in multiple separate packages. When you place your order before 16:00 pm on working days, it will be sent the next or even the same day. After placing your order you will get a notification in your e-mail with track and trace information with which you can follow your shipment in detail.
DPD pickup point
Besides shipping directly to your address it is also possible for the package to be delivered to a DPD pickup point. This can greatly reduce the price of your shipment costs. However, you will have to pick up the package yourself at the pickup point in time or otherwise it might be sent back. You can choose at which pickup point you would like to have your order delivered at the checkout page. (This option is not available if goods are classified as a precursor)
Transport of hazardous substances (ADR LQ shipments)
When you order a product that is classified as hazardous, it is shipped according to the ADR, which is the European agreement for the internation transport of dangerous goods on the road.
At DutchChems, these substances are only sold in their exempt quantities so that they can be transported using regular shipping carriers such as PostNL, DPD and DHL. When you order a hazerdous substance, the box is labelled with the easy to recognize diamond logo shown below. If the substance is also liquid, this logo is accompanied by two upwards pointing arrows.
Product was received damaged
While we do our best to package your product as safe and secure as possible, it can still be damaged during the transport. If you received a product that was damaged, do not return it immediately but contact us at contact@dutchchems.com before you sent it back.