We at DutchChems understand that when you place an order you want to receive it as quickly as possible. That is why we send shipments ordered before 4:00 PM on workdays the next or even the same day.
We offer two main shipping methods to deliver your package, namely PostNL and DPD. You are free to choose the shipping method you most prefer and the price depends on the method used. All shipping costs are kept as low as possible and include your local VAT where applicable.
Shipping methods and costs
Standard home shipment (PostNL, DHL and DPD)
We try to keep the shipping costs for your order as low as possible. When you place an order, the lowest shipping costs will be presented to you depending on the country the shipment is to be sent to. Shipping costs do not increase depending on the amount you order. For some products shipped in ADR Limited Quantities (LQ), shipping costs increase when the amount exceeds a certain threshold. This is because the product must be shipped in several separate packages. If you place your order before 4:00 PM on working days, it will be shipped the next or even the same day. After placing your order, you will receive a notification in your email with track and trace information with which you can follow your shipment in detail.
DPD collection point
In addition to direct shipping to your address, it is also possible to have the package delivered to a DPD collection point. This can significantly reduce the price of your shipping costs. However, you must collect the package yourself from the collection point on time, otherwise it may be returned. On the checkout page you can choose which collection point you want your order to be delivered to. (This option is not available if goods are classified as precursors).
Transport of hazardous substances (ADR LQ shipments)
When you order a product classified as dangerous, it will be shipped according to ADR, the European Agreement for the International Carriage of Dangerous Goods by Road.
At DutchChems, these substances are only sold in their exempt quantities, so that they can be transported with regular carriers such as PostNL, DPD and DHL. When you order a hazardous material, the box will be labeled with the easy-to-recognize diamond logo pictured below. If the substance is also liquid, this logo is accompanied by two arrows pointing upwards.
Product was received damaged
Although we do our best to package your product as safely as possible, it may still be damaged during transport. If you have received a product that is damaged, please do not return it immediately, but contact us at email@example.com before returning it.