Returns
If you are not satisfied with your product, you may return it within 14 days of receipt. If the product has a seal, the seal must not be broken. Certain products are also excluded from returns, such as goods classified as hazardous.
Return conditions
You have 14 days to reconsider your purchase and submit a return request. Your product must of course be new and unused, and all original packaging must still be present. Follow the procedure below to request a return. If your return is accepted, send your parcel in a sturdy shipping box, preferably the box in which you received it.
What you need to know at a glance
| Products excluded from returns​ |
|---|
| Products whose seal has been broken |
| Products in sterile packaging that have been opened |
| Damaged products |
| Goods shipped as limited quantity, ADR or in another regulated transport category |
| Steps to take to return your product​ | |
|---|---|
| 1. | Register your return by completing our contact form or by emailing [email protected] |
| 3. | Describe the reason for your return and which products it concerns |
| 2. | Within 1–2 days, you will receive an email confirming whether your return has been accepted |
| 4. | If your return is accepted, you will receive instructions on how to package the products and where to send them |
Refunds / Credits
| Refunds |
|---|
| We will do our best to process your return as soon as possible after receiving it. Once processed, the refund will be credited to the account used to place the order. Shipping costs are not refunded when you return your product. |
| Received a damaged shipment? | |
|---|---|
| Has all or part of your order arrived damaged? We are sorry about that and will be happy to resolve it for you. Contact us immediately and we will put it right. | |
| Telephone | +31 (0)30 3690215 |
| [email protected] |
