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Article 1: Definitions

1.1 In these general terms and conditions, the following terms are used with the associated meanings, unless expressly stated otherwise:

Dutchchems: the company, established in Maarssen, the Netherlands, registered in the Trade Register of the Chamber of Commerce under number 69590591.

Customer: the natural person or legal entity who enters into an agreement with Dutchchems.

Agreement: the agreement between Dutchchems and the customer regarding the sale and delivery of products.

Products: all goods that are the subject of the agreement.


Article 2: Applicability

2.1 These general terms and conditions apply to all offers, agreements and deliveries from Dutchchems, unless expressly agreed otherwise in writing.

2.2 Any deviations from these general terms and conditions are only valid if they have been expressly agreed in writing.

Article 3: Prices and payment

3.1 The prices on the website include VAT and exclude any shipping costs.

3.2 Payment must be made in a manner specified by Dutchchems and within a period set by Dutchchems.

Article 4: Delivery

4.1 Dutchchems strives to deliver the ordered products as quickly as possible, but is not liable for delays in delivery.

4.2 The customer must report any incorrectly delivered or damaged product to Dutchchems within 48 hours of receipt.

Article 5: Right of return

5.1 The customer has the right to terminate the agreement without giving reasons within 14 days of receipt of the products and to return the products, provided they are unused, undamaged and in the original packaging.

5.2 Excluded from returns are:

  1. a) Products for which any seal has been broken;
  2. b) Products for which a sterile package has been opened;
  3. c) Products damaged by the consumer;
  4. d) Products that fall within the limited quantities according to ADR.

Article 6: Reviews and Q&A

6.1 By placing an order, the customer gives Dutchchems permission to send a request by e-mail to leave a review about the ordered product.

6.2 The customer gives Dutchchems permission to be kept informed by e-mail of answered questions that the customer has asked in the Q&A section on the website.

Article 7: Liability

7.1 Dutchchems’ liability for direct or indirect damage is limited to the purchase price of the product in question, unless there is intent or gross negligence on the part of Dutchchems.

7.2 Dutchchems is not liable for damage caused as a result of incorrect, inexpert or careless use of the delivered products by the customer.

Article 8: Intellectual property

8.1 The customer acknowledges that all intellectual property rights relating to the website, including but not limited to copyrights, trademark rights and database rights, belong to Dutchchems or its licensors.

Article 9: Privacy

9.1 Dutchchems processes the customer’s personal data in accordance with applicable privacy and data protection laws and regulations. The customer is requested to consult the privacy policy on the website for more information about the processing of personal data.

Article 10: Applicable law and disputes

10.1 Dutch law applies to all legal relationships between Dutchchems and the customer.

10.2 Disputes between Dutchchems and the customer will initially be submitted to the competent court in the Netherlands.

Article 11: Changes to the general terms and conditions

11.1 Dutchchems reserves the right to change these general terms and conditions. The amended terms and conditions apply to all new agreements and to all current agreements from the moment the change has been communicated to the customer.

Article 12: Other provisions

12.1 If a provision of these general terms and conditions proves to be void, invalid or unenforceable, this will not affect the validity of the other provisions. In that case, the parties will establish a new provision to replace the void, invalid or unenforceable provision, taking into account the purpose and intent of the original provision as much as possible.

Article 13: Complaints procedure

13.1 If the customer has a complaint about the products or services supplied by Dutchchems, the customer must report this to Dutchchems in writing or by e-mail within a reasonable period after the complaint arose.

13.2 Dutchchems will respond substantively within 14 days of receipt of the complaint and, if possible, offer a solution. If it is not possible to respond substantively within this period, Dutchchems will inform the customer of this and provide an indication of the period within which a substantive response can be expected.

13.3 If the complaint cannot be resolved by mutual agreement, the customer can turn to the competent dispute resolution body.

Article 14: Additional provisions

14.1 Additional and/or deviating provisions of these general terms and conditions may not be to the detriment of the customer and must be recorded in writing and signed by both parties.

14.2 If Dutchchems has permitted deviations from these general terms and conditions for a short or longer period of time, whether tacitly or otherwise, this does not affect its right to demand immediate and strict compliance with these terms and conditions. The customer cannot assert any rights based on the fact that Dutchchems applies these general terms and conditions flexibly.

Article 15: Final provision

15.1 These general terms and conditions have been drawn up in the Dutch language. In the event of a dispute about the content or scope of these general terms and conditions, the Dutch text will be binding.

Article 16: Contact information

16.1 For questions, comments, complaints or other communications regarding the products, services, website or these general terms and conditions, the customer can contact Dutchchems via the following contact details:


Klokjeslaan 95

Maarssen, Netherlands

Chamber of Commerce number: 69590591


Phone number: +31(0) 30 369 02 15

These general terms and conditions were last amended on April 7, 2023.

Dutchchems reserves the right to change the terms and conditions and other information on the website at any time without prior notice. It is the customer’s responsibility to regularly consult the terms and conditions and other information on the website to stay informed of any changes. Using the website and placing orders with Dutchchems after such changes means that the customer agrees to the changed terms and conditions and other information on the website.

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