Dutchchems Terms and Conditions

Version: 2.0 – April 2026
Applies to: https://www.dutchchems.com/

Article 1 – Definitions

1.1 In these terms and conditions, the following terms are used:

  • Dutchchems: the company Dutchchems, established at Klokjeslaan 95, Maarssen, the Netherlands, registered with the Chamber of Commerce under number 69590591, email: contact@dutchchems.com, telephone: +31 (0)30 369 02 15.
  • Customer / Consumer: the natural person or legal entity that enters into an agreement with Dutchchems.
  • Agreement: the agreement for the purchase and delivery of products between Dutchchems and the customer.
  • Products: all goods that are the subject of the agreement.
  • Website: https://www.dutchchems.com/.
  • Withdrawal period: the period within which the customer may exercise the right of withdrawal.
  • Durable medium: any tool that enables the customer to store information in a way that allows future consultation.

Article 2 – Applicability

2.1 These terms and conditions apply to all offers, orders and agreements through the Dutchchems website, as well as to all related legal acts and other acts.

2.2 Deviations from and additions to these terms and conditions are valid only if expressly agreed in writing. No rights may be derived from verbal commitments.

2.3 Dutchchems expressly rejects the applicability of any terms and conditions of the customer.

2.4 These terms and conditions are made available through the website before the agreement is concluded and can be saved and printed. They will be sent free of charge upon request.

2.5 If a provision of these terms and conditions is null and void or annulled, the remaining provisions remain fully effective. The parties will then consult to agree a valid replacement provision that reflects the original intent as closely as possible.

Article 3 – Offer and conclusion of the agreement

3.1 All offers on the website are without obligation. Dutchchems may amend or withdraw an offer at any time, unless a period for acceptance has been specified.

3.2 Obvious mistakes or errors in the offer, such as evident pricing errors, do not bind Dutchchems. Dutchchems reserves the right to annul or correct an agreement concluded on the basis of an obvious pricing or description error.

3.3 The agreement is concluded when the customer accepts the offer by placing an order and Dutchchems confirms receipt of that acceptance in writing by email.

3.4 Dutchchems is entitled to refuse orders or impose additional conditions if:

  • the customer has failed to meet previous obligations towards Dutchchems;
  • there are reasonable grounds to doubt the proper use of the products;
  • the customer does not meet the statutory requirements for the purchase.

3.5 Dutchchems sells only to persons aged 18 or over. By placing an order, the customer declares that they are at least 18 years old.

Article 4 – Prices and payment

4.1 Prices stated on the website are in euros, including VAT and excluding shipping costs and any other charges, unless stated otherwise.

4.2 Shipping costs are clearly stated before the order is completed.

4.3 Dutchchems reserves the right to change prices. Current orders are subject to the price applicable when the order was placed, except in the case of obvious errors (see Article 3.2).

4.4 Payment is made using the payment methods offered on the website. No additional charges are made for the most common payment methods.

4.5 In the event of late payment, Dutchchems is entitled to charge statutory interest (Section 6:119 of the Dutch Civil Code) and extrajudicial collection costs in accordance with the Dutch Extrajudicial Collection Costs Decree, provided that a payment reminder granting a payment period of at least 14 days has been sent.

4.6 Dutchchems reserves the right to suspend delivery or terminate the agreement if the customer fails to meet their payment obligations.

Article 5 – Delivery and transfer of risk

5.1 Dutchchems aims to deliver quickly. Stated delivery times are indicative and are not strict deadlines.

5.2 If Dutchchems fails to meet a maximum delivery period of 30 days and, after the first request, does not deliver within a reasonable additional period, the customer is entitled to terminate the agreement and receive a refund of the amount paid (Section 7:46e of the Dutch Civil Code / Directive 2011/83/EU).

5.3 The risk of loss of or damage to the products passes to the customer upon actual delivery to the delivery address specified by the customer.

5.4 Retention of title: ownership of the delivered products remains with Dutchchems until the customer has paid all claims of Dutchchems in full.

5.5 The customer must inspect a delivered product upon receipt. Visible damage or incorrect delivery must be reported to Dutchchems in writing within 48 hours of receipt. Hidden defects must be reported as soon as possible, but no later than 7 days after discovery.

5.6 Dutchchems delivers only within the Netherlands and to the countries indicated on its website. Dutchchems is not responsible for import duties, customs charges or other levies applicable outside the Netherlands.

Article 6 – Hazardous substances and product safety

6.1 Dutchchems sells products that may be classified as hazardous substances under ADR, the REACH Regulation (EC No 1907/2006), the CLP Regulation (EC No 1272/2008) and/or other applicable legislation.

6.2 Before use, the customer must carefully read and follow the safety data sheets (SDS), safety instructions, hazard pictograms and instructions for use supplied with the product.

6.3 The customer is responsible for compliance with all local, national and international laws and regulations concerning possession, storage, use and transport of the purchased products. Dutchchems accepts no liability for damage resulting from the customer’s failure to comply with these requirements.

6.4 The customer guarantees that the products will be used only for lawful purposes and in accordance with their intended use. Dutchchems is entitled to refuse an order or terminate the agreement if it has reasonable grounds to suspect that a product is being purchased for unlawful purposes.

6.5 Dutchchems is not liable for damage to persons, property or third parties resulting from improper, inexpert, careless or unauthorised use of the products by the customer or third parties to whom the customer has made the products available.

Article 7 – Right of withdrawal

7.1 The customer has the right to withdraw from the agreement without giving reasons within 14 days after the day on which the product is received.

7.2 To exercise the right of withdrawal, the customer must inform Dutchchems by an unambiguous statement, by email or in writing. A model withdrawal form is available on the website.

7.3 After withdrawal, the customer must return the product to Dutchchems as soon as possible and no later than 14 days after the withdrawal statement. The customer bears the direct costs of return shipment unless Dutchchems has determined otherwise.

7.4 Dutchchems refunds the purchase price, including standard shipping costs, within 14 days of receiving the withdrawal statement, but may withhold the refund until the product has been returned or the customer provides proof of return shipment.

7.5 The customer is liable for any reduction in value of the product resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product.

7.6 The right of withdrawal is excluded for:

a) Products that, by their nature, have been irrevocably mixed with other products after delivery; b) Products in sealed packaging that are unsuitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery; c) Products classified under ADR as dangerous goods where return entails transport and safety risks that cannot legally or reasonably be required of Dutchchems; d) Products specifically composed or custom-made for the customer; e) Products damaged, contaminated or improperly stored by the customer; f) Products ordered on request or specially imported that do not form part of the standard range.

7.7 Dutchchems reserves the right to refuse returned products or issue only a partial refund if the return conditions have not been met.

Article 8 – Conformity and warranty

8.1 Dutchchems warrants that the products comply with the agreement, the specifications stated in the offer, reasonable requirements of quality and usability, and the statutory provisions in force on the date of the agreement.

8.2 Dutchchems does not guarantee that products are suitable for a specific purpose unless expressly agreed in writing.

8.3 Customers benefit from the statutory two-year conformity guarantee after delivery (Section 7:21 et seq. of the Dutch Civil Code).

Article 9 – Liability

9.1 Dutchchems’ total liability towards the customer for an attributable failure to perform the agreement is limited to the amount actually paid for the product to which the liability relates.

9.2 Dutchchems is never liable for:

  • indirect loss, consequential loss, loss of profit or non-material damage;
  • damage resulting from improper, inexpert or careless use of the products;
  • damage resulting from failure to follow safety instructions, warnings or safety data sheets;
  • damage caused by third parties to whom the customer has made the products available;
  • damage resulting from force majeure (see Article 10).

9.3 The limitations of liability in this article do not apply:

  • if damage results from intent or deliberate recklessness on the part of Dutchchems or its management;
  • to product liability under Section 6.3.3 of the Dutch Civil Code (injury or death caused by a defective product);
  • insofar as limitations are not legally permitted in relation to consumers.

9.4 Insofar as Dutchchems is liable for any damage, such liability is at all times limited to the amount paid by its liability insurer in the case concerned, plus the applicable excess. If the insurer does not pay for any reason, liability is limited to the purchase price of the product concerned.

9.5 The customer indemnifies Dutchchems against all third-party claims connected with the customer’s use of products supplied by Dutchchems.

Article 10 – Force majeure

10.1 Dutchchems is not obliged to perform any obligation if prevented from doing so by force majeure. Force majeure means a non-attributable failure that is not due to Dutchchems’ fault and is not for its account by law, legal act or generally accepted standards.

10.2 Force majeure includes in any event, without limitation: strikes, fire, floods, pandemics, government measures including export or import bans, failures in energy or communication networks, extreme weather, transport problems beyond Dutchchems’ control, and failures by suppliers.

10.3 Dutchchems will inform the customer of a force majeure situation as soon as possible. If the force majeure continues for more than 30 days, either party may terminate the agreement in writing without entitlement to compensation. Amounts already paid will be refunded.

Article 11 – Intellectual property

11.1 All intellectual property rights relating to the website, products, packaging, images, texts, logos and other content belong to Dutchchems or its licensors.

11.2 The customer may not reproduce, publish, modify or use the website or any of its content for commercial purposes without Dutchchems’ prior written consent.

Article 12 – Privacy and data protection

12.1 Dutchchems processes customers’ personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws and regulations.

12.2 The full privacy policy is available on the website and explains which data is collected, for what purpose, how long it is retained and which rights the customer has, including access, correction, deletion, objection and portability.

12.3 Retention periods. Dutchchems does not retain personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law. The following statutory retention periods apply in any event:

  • Tax and accounting records, including order and invoice data: at least 7 years under Section 52 of the Dutch State Taxes Act;
  • Transaction data concerning regulated and registered substances: the period arising from applicable laws and regulations, including but not limited to Regulation (EU) 2019/1148 on explosives precursors, Regulation (EC) No 111/2005 on drug precursors and the Dutch Prevention of Abuse of Chemicals Act, and the resulting minimum period of 3 years after the transaction date, unless a longer period is required by law.

12.4 Restriction of the right to erasure. Under Article 17 GDPR, the customer has the right to request erasure of their personal data. Dutchchems is not required to comply with such a request insofar as processing is necessary for:

a) compliance with a legal obligation imposed on Dutchchems (Article 17(3)(b) GDPR), including the retention obligations referred to in Article 12.3; b) the establishment, exercise or defence of legal claims (Article 17(3)(e) GDPR); c) compliance with obligations arising from supervision by competent authorities of trade in registered or regulated chemical substances.

In such cases, Dutchchems informs the customer in writing why the request cannot be granted in whole or in part and of the expected date on which the data concerned will nevertheless be erased.

12.5 The customer has the right to access or correct their personal data via contact@dutchchems.com. Requests for erasure are assessed with due regard to Article 12.4.

Article 13 – Reviews and Q&A

13.1 After an order, Dutchchems may invite the customer by email to leave a review. This is entirely optional and the customer may unsubscribe from such requests at any time.

13.2 Dutchchems may inform the customer by email about answers to questions the customer has asked in the website’s Q&A section.

13.3 Dutchchems reserves the right to remove reviews or Q&A contributions that violate the law, public order or morality, contain incorrect information, or harm the interests of Dutchchems or third parties.

Article 14 – Complaints procedure

14.1 Complaints about products or services may be submitted via contact@dutchchems.com or by post to the address in Article 16. Dutchchems asks that complaints be described in as much detail as possible.

14.2 Dutchchems acknowledges receipt of complaints within 5 working days and aims to provide a substantive response within 14 days of receipt. If this is not feasible, the customer will be informed of the expected handling period.

14.3 If a complaint cannot be resolved by mutual agreement, the customer may:

14.4 Dutchchems is not obliged to consider a complaint if it concerns a matter that occurred more than 2 years ago.

Article 15 – Applicable law and competent court

15.1 All agreements and legal relationships between Dutchchems and the customer are governed exclusively by Dutch law, excluding the Vienna Sales Convention (CISG).

15.2 Disputes will be submitted to the competent court in the Central Netherlands district (Utrecht), unless mandatory law designates another court or the customer, as a consumer, chooses the court of their place of residence.

Article 16 – Amendment of the terms and conditions

16.1 Dutchchems reserves the right to amend these terms and conditions. The amended terms take effect after publication on the website.

16.2 Agreements concluded before an amendment remain subject to the previous terms, unless expressly agreed otherwise or required by law.

16.3 If the customer does not wish to accept the amended terms, they may terminate the agreement on the date the new terms take effect.

Article 17 – Other provisions

17.1 If Dutchchems has expressly or tacitly permitted deviations from these terms for any period, this does not affect its right to demand compliance. No rights may be derived from lenient application in the past.

17.2 Dutchchems may transfer rights and obligations under the agreement to a third party, provided that the customer is informed and is given the right to terminate the agreement if the transfer harms their interests.

17.3 These terms and conditions have been drawn up in Dutch. In the event of a dispute about interpretation, the Dutch text is binding.

17.4 Dutchchems is registered in the Trade Register of the Chamber of Commerce under number 69590591 and has VAT identification number NL002380451B16.

Article 18 – Contact information

Dutchchems
Klokjeslaan 95
3601 GG Maarssen, the Netherlands
Chamber of Commerce: 69590591
Email: contact@dutchchems.com
Telephone: +31 (0)30 369 02 15
Website: https://www.dutchchems.com/

These terms and conditions were last updated in April 2026.