Payment Information
Payment Information
At DutchChems, you can pay securely and transparently using the payment methods available in our online shop. During checkout, you will always see the total amount of your order, including VAT, shipping costs and any surcharges, before completing payment.
Are you ordering on behalf of a company, institution, laboratory, school or government organisation? Additional business options may be available by arrangement, such as payment by invoice or ordering based on a quotation.
Paying in the Online Shop
For standard orders, you pay directly at our online shop checkout. The available payment methods are displayed automatically during checkout.
The payment methods shown may depend on your country, the order amount, the selected shipping method and the type of order.
Business Payments
Business customers may use additional options by arrangement, such as ordering based on a quotation or payment by invoice.
We assess these options for each request and customer relationship. Please therefore ensure that the company details, billing address, VAT number and contact details are entered correctly.
Available Payment Methods
At checkout, we show the payment methods currently available for your order. You will always see the exact payment options before placing the order definitively.
Invoices and Order Confirmations
After placing an order, you will receive an order confirmation by email. Where applicable, you will also receive an invoice containing the relevant order and VAT details.
For business orders, please check in advance that the company name, billing address and any VAT details have been entered correctly. This helps prevent delays or subsequent corrections.
When Will My Order Be Processed?
For direct online payments, processing can start as soon as payment has been successfully confirmed. For bank transfers, payment by invoice or business arrangements, processing may depend on receipt of payment or the agreed terms.
Some products may require additional checks before an order is processed or shipped. This applies, for example, to products subject to additional laws and regulations, such as certain precursors or hazardous substances.
Having Trouble Paying?
Sometimes a payment fails or remains pending. In that case, first check whether the amount has actually been debited. If in doubt, do not immediately place a second order, as this may result in duplicate payment.
Still unable to resolve the issue? Contact us and, if possible, include your order number, email address and the payment method you tried to use. We will be happy to investigate.
Summary
- You pay securely using the payment methods available at checkout.
- The total amount is shown before you complete the order.
- Direct online payments can usually be processed more quickly.
- Business customers may use additional payment options by arrangement.
- Some products may require additional checks before processing or shipping.
- Having trouble paying? Please contact us.