Privacy Policy
Introduction
This privacy policy applies to Dutchchems, located in Maarssen and registered with the Chamber of Commerce under number 69590591. Dutchchems respects the privacy of its customers and processes personal data in accordance with the General Data Protection Regulation (GDPR). This privacy policy explains how Dutchchems collects, processes and protects personal data.
Collection of personal data
Dutchchems collects personal data from customers when they place an order, create an account, contact customer service or subscribe to newsletters. The data collected may include:
Name, address and contact details;
Email address and telephone number;
Order history;
Payment details;
IP address;
Communication between the customer and Dutchchems.
Use of personal data
Dutchchems processes personal data for the following purposes:
Processing orders and payments;
Shipping products and providing services;
Maintaining contact with the customer;
Complying with legal obligations, including retaining records of customers who order precursors or hazardous substances for a period of at least 18 months, including the declaration of use where applicable;
Analysing and improving the website and services;
Informing customers about Dutchchems products, services, offers and news.
Sharing personal data
Dutchchems only shares personal data with third parties when this is necessary to perform the agreement, comply with legal obligations or in the event of suspicious transactions. This may apply, for example, to payment providers, delivery services, IT service providers or the “Suspicious Chemical Transactions” reporting point. In the event of a suspicious transaction, theft or loss, personal data will be shared with the “Suspicious Chemical Transactions” reporting point within 24 hours. Processing agreements are concluded with third parties that process personal data on behalf of Dutchchems to ensure the protection of personal data.
Security of personal data
Dutchchems takes appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. These measures include the use of encryption, access controls and secure storage.
Personal data retention period
Dutchchems does not retain personal data for longer than is strictly necessary to achieve the purposes for which it was collected. In some cases, such as where legally required, data is retained for longer.
Rights of data subjects
Customers have the right to access, correct or delete their personal data. Customers also have the right to withdraw any consent for data processing or object to the processing of their personal data by Dutchchems. Customers also have the right to data portability. This means they can submit a request for Dutchchems to send the personal data it holds about them in a computer file to them or to another organisation specified by them.
Customers can send a request to access, correct, delete or transfer their personal data, or a request to withdraw their consent or object to the processing of their personal data, to [email protected]. Dutchchems will respond to the request as soon as possible, but within four weeks.
Changes to the privacy policy
Dutchchems reserves the right to amend this privacy policy. Customers are advised to consult this privacy policy regularly so that they are aware of any changes.
Contact details
For questions or comments about this privacy policy or the processing of personal data by Dutchchems, customers can contact us using the following details:
Dutchchems
Klokjeslaan 95
Maarssen, the Netherlands
Chamber of Commerce number: 69590591
Email: [email protected]
Telephone number: +31(0) 30 369 02 15