DutchChems Business Terms and Conditions
Version: June 2026
Applicable to: business customers and B2B orders through DutchChems.
These terms and conditions have been drawn up for the business sale of chemicals, laboratory supplies and personal protective equipment.
Article 1 – Definitions
1.1 In these terms and conditions, the following definitions apply:
- DutchChems: DutchChems, established at Klokjeslaan 95, 3601 HD Maarssen, the Netherlands, registered with the Chamber of Commerce under number 69590591, and available at [email protected] and +31 (0)30 369 02 15.
- Customer: any legal entity or natural person acting in the course of a profession or business who enters into an agreement with DutchChems.
- Agreement: any quotation, assignment, order, delivery or other arrangement between DutchChems and the customer.
- Products: all goods offered or supplied by DutchChems, including chemicals, raw materials, laboratory supplies and personal protective equipment.
- Regulated products: products that may be subject to special rules, including dangerous substances, ADR/LQ goods, precursors, CMR substances and products subject to permit, notification, age, end-user or export restrictions.
- SDS: the safety data sheet or safety information associated with a product.
Article 2 – Applicability
2.1 These business terms and conditions apply to all offers, quotations, agreements, orders and deliveries by DutchChems to business customers.
2.2 Deviations apply only if DutchChems has expressly confirmed them in writing.
2.3 The applicability of the customer’s general terms and conditions is expressly rejected.
2.4 If a provision proves to be void or voidable, the remaining provisions will remain in force. The parties will then replace that provision with a valid provision that approximates the original intent as closely as possible.
Article 3 – Quotations, orders and customer verification
3.1 All offers and quotations from DutchChems are non-binding unless stated otherwise in writing.
3.2 DutchChems may refuse, suspend or cancel an order if identification, company details, VAT number, end use, permits, delivery address or risk assessment give reason to do so.
3.3 Obvious errors in prices, product information, stock, images or specifications are not binding on DutchChems.
3.4 The customer warrants that the company, delivery, contact, invoicing and end-user information provided is complete and accurate.
Article 4 – Lawful use, permits and compliance
4.1 The customer guarantees that the products will be used, stored, processed, transported and resupplied solely for lawful business purposes.
4.2 The customer is responsible for all permits, notifications, registrations, training requirements, storage regulations, occupational health and safety obligations, environmental rules and local regulations applicable to possession, use, processing, transport or resale.
4.3 The customer indemnifies DutchChems against claims, fines, damages and costs arising from improper, unsafe, unlawful or non-compliant use by the customer or by third parties to whom the customer makes products available.
4.4 DutchChems may refuse or cancel deliveries where there is a reasonable suspicion of misuse, illegal application, regulatory violations, sanctions, export restrictions or insufficiently verifiable customer information.
Article 5 – Dangerous substances, SDS and product safety
5.1 Products may be subject to, among other things, REACH, CLP, ADR, PGS guidelines, precursor legislation, occupational health and safety and environmental rules, or other product safety regulations.
5.2 Before use, the customer must read, retain and comply with SDS information, labels, hazard pictograms, H and P statements, storage instructions and all other safety information.
5.3 The customer is responsible for appropriate personal protective equipment, safe storage, separation of incompatible substances, ventilation, staff training, emergency procedures and waste disposal.
5.4 Product information on the website is intended as general product information and does not replace the customer’s own safety assessment, SDS, statutory checks or expert advice.
Article 6 – Prices, payment and credit
6.1 Business prices exclude VAT, shipping costs, surcharges, levies, customs charges and other costs unless expressly stated otherwise.
6.2 DutchChems may adjust prices in the event of changes in raw material prices, transport costs, supplier prices, energy prices, taxes, levies, exchange rates or statutory obligations.
6.3 Payment will be made using the agreed payment method. Where delivery is made on account, payment is due within 14 days of the invoice date unless agreed otherwise in writing.
6.4 The customer is not entitled to suspend, set off or withhold payment unless DutchChems has accepted this in writing.
6.5 In the event of late payment, the customer owes statutory commercial interest and reasonable collection, legal and administrative costs. DutchChems may suspend further deliveries while amounts remain outstanding.
Article 7 – Delivery, transport and risk
7.1 Delivery periods are indicative and do not constitute strict deadlines unless agreed otherwise in writing.
7.2 DutchChems may make partial deliveries. Each partial delivery may be invoiced separately.
7.3 Risk passes to the customer upon delivery to the agreed delivery address, or upon collection when the products have been made available for collection, unless a different delivery term has been agreed in writing.
7.4 The customer must provide an accessible, safe and suitable delivery address where the products can be delivered in accordance with the applicable transport and safety rules.
7.5 Costs resulting from refusal, inaccessibility, incorrect information, storage, redelivery or return transport are borne by the customer.
Article 8 – Retention of title
8.1 All products supplied remain the property of DutchChems until the customer has paid in full all amounts due under the agreement and under earlier or later deliveries.
8.2 The customer may use or resell products subject to retention of title only in the ordinary course of business, provided there is no payment default and statutory restrictions are observed.
8.3 In the event of payment default, DutchChems may repossess products. The customer will cooperate and bear the reasonable costs of repossession, storage and transport.
Article 9 – Inspection, complaints and non-conformity
9.1 Immediately upon receipt, the customer must inspect products for visible damage, correct quantities, correct products and visible deviations.
9.2 Visible defects or transport damage must be reported in writing with supporting evidence within 48 hours of receipt.
9.3 Hidden defects must be reported in writing within 5 working days of discovery and no later than 30 days after delivery.
9.4 In the event of a justified complaint, DutchChems may, at its discretion, repair, replace or additionally supply the product, or apply a proportionate price reduction. Other claims are excluded to the extent permitted by law.
Article 10 – Returns and exclusion of withdrawal
10.1 Business customers have no statutory consumer right of withdrawal.
10.2 Returns are possible only with the prior written consent of DutchChems and in accordance with the instructions provided by DutchChems.
10.3 Returns of dangerous substances, ADR/LQ products, or opened, contaminated, damaged, specially ordered, mixed, assembled, customised or incorrectly stored products may be refused.
10.4 The costs and risk of a business return shipment are borne by the customer unless agreed otherwise in writing.
Article 11 – Liability
11.1 DutchChems’ liability is limited to the invoice amount of the delivery to which the damage relates, unless the damage results from intent or deliberate recklessness on the part of DutchChems.
11.2 DutchChems is not liable for indirect loss, consequential loss, business interruption loss, loss of profit, loss of turnover, missed savings, reputational damage, production downtime or damage caused by improper use, storage, processing or resupply.
11.3 To the extent that insurance provides cover, liability is limited to the amount paid by the insurer in the specific case, plus the applicable excess.
11.4 The customer indemnifies DutchChems against third-party claims relating to the use, storage, processing, resale or provision of products by the customer.
Article 12 – Force majeure
12.1 DutchChems is not obliged to perform if prevented from doing so by force majeure. Force majeure includes supplier problems, transport disruptions, strikes, fire, pandemics, government measures, import or export restrictions, sanctions, raw material shortages, energy problems, IT failures and changes in laws or regulations.
12.2 DutchChems may suspend its obligations or terminate the agreement in whole or in part without liability if force majeure makes performance permanently impossible or disproportionately onerous.
Article 13 – Intellectual property and confidentiality
13.1 All intellectual property rights in the website, product information, texts, images, documentation, trademarks and trade names remain vested in DutchChems or its licensors.
13.2 The customer may not use, copy or distribute information from DutchChems beyond the purpose of the agreement unless DutchChems gives written consent or statutory obligations require this.
13.3 The parties will keep confidential business information confidential.
Article 14 – Privacy and data processing
14.1 DutchChems processes personal data in accordance with the privacy statement on the website.
14.2 The customer warrants that personal data provided to DutchChems has been lawfully obtained and provided.
Article 15 – Suspension and termination
15.1 DutchChems may suspend or terminate the agreement if the customer fails to meet its obligations, files for bankruptcy or suspension of payments, experiences payment problems, provides incorrect information or creates statutory or compliance risks.
15.2 Upon termination, amounts already due remain immediately payable.
Article 16 – Governing law and competent court
16.1 All agreements are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
16.2 Disputes will be submitted to the competent court in the district where DutchChems is established, unless DutchChems chooses another court with jurisdiction under the law.
Article 17 – Final provision
17.1 These terms and conditions were drawn up in Dutch. In the event of differences in interpretation, the Dutch text is binding.
17.2 Questions about these terms and conditions can be sent to [email protected].